FAQ
Find quick answers about files, finishes, turnaround, shipping, and care. If you don’t see your question here, contact us—happy to help.
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What file format and color space should I use?
JPG or TIF in sRGB works best for consistent color. Send the highest-resolution original you have.
What resolution do I need?
Aim for 300 dpi at final size. If your file is lower, we’ll review and let you know if it’s acceptable.
Do you color-correct files?
We perform light checks for obvious issues. For full retouching or advanced edits, ask us for a quote.
Canvas vs. Metal—what’s the difference?
Canvas has a classic, textured look.
Metal (ChromaLuxe) is sleek, ultra-vibrant, and modern with a floating mount.
What finishes and mounts are available?
Canvas: gallery-wrapped, ready to hang.
Metal: glossy or matte with float mount.
Photo prints: multiple premium papers/finishes.
How long does production take?
Most orders are produced in 2–5 business days (plus transit).
Larger or specialty orders may take longer.
Can I pick up my order locally?
Yes—choose Local pickup (North Charleston) at checkout. We’ll email pickup details when it’s ready.
What if my print arrives damaged?
Photograph the packaging and product within 48 hours and email support. We’ll arrange a replacement.
Do you offer photographer pricing?
Yes. We have studio and volume pricing for professionals. Contact us to set up your account.
How should I care for my prints?
Avoid prolonged direct sunlight and high humidity. Dust gently with a soft, dry cloth.